The Center for Human Factors & Ergonomics

The Center for Human Factors and Ergonomics (CHFE) is an organization that has been created to carry out research on the impact of human factor related risks within the process industries. It is furthermore intended that the findings of the research shall be made available to industry through educational seminars, webinars and published reports. The center conducts research on how to mitigate the risk of low probability events in highly hazardous industries.  The results of our research are presented in a variety of human factor and ergonomic seminars, workshops and on-line courses. The Center consists of Associate member companies each with world-class expertise in specific aspects of process industry operations. Our expertise allows us to combine best practices, regulations, industry standards, with human factor and ergonomic solutions to mitigate operating risk.

Workshop Invitation:

Managing the Risks of Organizational Accidents

The Center for Human Factors and Ergonomics is proud to invite you to participate in a hands on workshop designed to give plant and operation managers valuable information that can be used to prevent major accidents caused by human failure. This workshop will be focused on: Managing the Risks of Organizational Accidents and will be led by renowned experts in high performance operations and former ASM Consortium founder Ian Nimmo from User Centered Design Services Inc. & process safety expert Jack Pankoff from Production Excellence Inc.  

CHFE Guest Speakers and Associate Members:

Ian Nimmo (President of User Centered Design Services)
Jack Pankoff (President of Production Excellence

Summary:This 2.5 day event will help organizational leaders, plant managers, operations managers, and safety personnel to manage risks and prevent major accidents from occurring by understanding the Human Factors associated with major accident prevention and response.

Major accidents are rare events due to the many barriers, safeguards and defenses developed by modern technologies. But they continue to happen with saddening regularity and their human and financial consequences are all too often unacceptably catastrophic. One of the challenges facing the next millennium is to develop more effective ways of both understanding and limiting their occurrence. This workshop presents a set of common principles to further our knowledge of the causes of major accidents in a wide variety of high technology systems. It also describes tools and techniques for managing the risks of such organizational accidents that go beyond those currently available to system managers and safety professionals. The workshop content deals comprehensively with the prevention of major accidents arising from human and organizational causes. Its unique combination of principles and practicalities make this workshop essential for those people whose daily business is to manage, audit and regulate hazardous technologies of all kinds. It is relevant to those concerned with understanding and controlling human and organizational factors.

Many organizations are very good at understanding the technical causes of major accidents but struggle to gain a deeper understanding of why the people involved behaved as they did. Recent history would suggest that we are not fully prepared for preventing and mitigating major accident events. Human factors are the key, the glue that links integrated business management systems together. Studies have shown that a high percentage of major accidents are attributable to human failures. This includes technical failures that have a human error root cause.

This workshop will provide detail information on the four principle components to consider when examining the HF risks within your organization.

1. The Job: task, workload, environment, display, controls, procedures.

2. The Individual: knowledge, skills aptitude, behavior, risk perception

3. The Organization: leadership, culture, resources, work patterns, communications.

4. The Culture: national, sector and local workplace cultures, social and community values, country economics, and legislative framework.

Workshop Topics:

  • The hazardous components of an organization
  • Determine the potential for major accidents
  • The qualitative and quantitative tools that are used to develop risk reduction strategies
  • The key to risk reduction and major accident control
  • Safety maturity of the organization
  • Understanding HF issues and the barriers used to manage risks
  • Integrity management: People, process, and plant
  • Safety critical elements

  • Enforcing Barriers
  • Safety leadership
  • Engineering design
  • Risk management
  • Competency
  • Procedures and practices
  • Inspection and maintenance
  • Management of change
  • Control/instrumentation

In addition to the above, you will learn how to manage the three principle types of human failures that can lead to major accidents:

  1. Actions that went NOT as planned. These can occur during a familiar task like forgetting to do something, which is particularly relevant to repair, maintenance, calibration or testing. These are unlikely to be eliminated by training and need to be designed out.
  2. Errors of decision-making where decisions are formed from first principles and lead to misdiagnoses or miscalculations.
  3. Violations are intentional (but usually well-meaning) failures, such as taking a short-cut or non-compliance with procedures, deliberate deviations from the rules or procedures. They are rarely willful and usually result from an intention to get the job done despite the consequences. Violations may be situational, routine, exceptional or malicious.

Workshop Registration (March 11-13 in Scottsdale AZ) -

Cost: $1,995


Day 1

8:00-8:30 Objectives/Introduction - The CHFE

8:30-9:30 Trends in Human Error in process industries

9:30-10:00 Break

10:30-12:00 Model

12:00-1:00 Lunch

1:00-2:30 Hazards, Defenses & Losses

2:30-3:00 Break

3:00-4:30 Defeating the Defenses

05:00-07:00 Cocktails-Steve Kemp Safety Expert sponsored by UCDS Inc.

Day 2

8:30-9:30 Dangerous Defenses

9:30-10:00 Break

10:00-12:00 The Human Contribution

12:00 1:00 Lunch

1:00-2:30  Navigating the Safety Space

2:30-3:00 Break

3:00-4:30 Engineering a Safety Culture

Day 3

8:30-9:30 Reconciling the Different Approaches to Safety Management

9:30-10:00 Break

10:00-11:30 Developing a strategy

11:30 12:00 Conclusion

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